SupportAI · Molnx

Answers for every customer, at any hour.

Customers ask in their own words, day and night. SupportAI answers from the content your team has approved, and passes the rest to your service team.

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Customer serviceOnline nowYour brand

I left my bag on a bus this morning. How do I report it?

Here are the steps for reporting an item left on a bus, with the details to have ready.

Source: Lost & found, section 2

It has my work laptop in it. Can I speak to someone today?

Passed to the service teamSummary and full conversation attached.

Illustration. Colours, name and tone follow your brand.

How it works

What your customers get, and what your team keeps.

  • On your website and app

    A chat window built into the pages where customers already look for help.

  • Approved content, source named

    Answers come only from content your team has approved, and each answer names its source.

  • In your branding

    Colours, name and tone follow your brand.

  • Keeps the context

    Follow-up questions build on the conversation so far.

  • Handover to your service team

    When a question needs a person, or the customer asks for one, an agent takes over with a summary and the full context.

Example topics

Questions customers ask every day.

For transport and service operators and other organisations that answer the public. Your team decides which topics SupportAI covers.

  • Service information

    Routes, opening hours, timetable changes and accessibility.

    “Is the service running as usual on the public holiday?”

  • Bookings

    Booking options, pick-up points and changes to a booking.

    “How do I book a car for an airport pick-up?”

  • Lost & found

    Reporting an item and following up on it.

    “I left my phone in a taxi last night. What should I do?”

  • Cards & accounts

    Travel cards, customer accounts, top-ups and refunds.

    “How do I top up my travel card?”

  • Business customers

    Corporate accounts, group bookings and staff transport.

    “How do we arrange daily transport for our staff?”

  • Complaints & feedback

    Each case reaches the right team, with the conversation attached.

    “I would like to give feedback about my driver today.”

Delivered in the project

Built around your organisation.

These parts are set up for each customer as part of the project.

  • Multilingual

    Customers write in their own language and get the answer in the same language.

  • WhatsApp

    The same assistant answers on your existing WhatsApp Business number, next to the website and app. Handover goes into the tools your service team uses today.

  • On your own servers

    SupportAI is installed in your environment, and answers are produced there. Your team keeps control of the content and the handover rules.

Set by your team

  • Content

    Which answers are approved for customers.

  • Branding

    Colours, name and tone of the chat window.

  • Handover rules

    When a conversation goes to a person, and to which team.

Pilot path

From a first call to an annual licence.

  1. 01

    45-minute call

    We go through your customer topics, your channels and what your review will require.

  2. 02

    Six-week pilot

    One topic, for example lost property or booking questions, on the channels you choose.

  3. 03

    Annual licence

    Quoted per project, once scope and channels are clear.

Next to your call centre and service team. SupportAI answers the routine questions at any hour and passes the rest to your agents, with the conversation attached. Success criteria for the pilot are agreed up front.

Contact

Arrange a 45-minute call.

You speak directly with the person who leads the project.

Hakob Chobanyan

Founder & Lead Architect · Grundlabs

Schwerte, Germany

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