SupportAI · Customer service assistant
Answers for every customer, at any hour.
Customers ask in their own words, day and night. SupportAI answers from the content your team has approved, names the source, and hands the rest to your service team with a summary.
- Multilingual
- Source named in every answer
- Handover with a summary
- Assistant: Hello. How can we help today?
- Customer: I left my bag on a bus this morning. How do I report it?
- Assistant: You can report it online or at any service desk. Have the route, the approximate time and a short description of the bag ready.Source: Lost & found, section 2
- Customer: My work laptop is in it. Can I speak to someone today?
- Passed to a human, with a summaryThe full conversation is attached.
What it does
What your customers get, and what your team keeps.
On your website and app
A chat window on the pages where customers already look for help.
Approved content, source named
Answers come from content your team has approved, and each answer names its source.
Multilingual
Customers write in their own language and receive the answer in the same language.
Keeps the context
Follow-up questions build on the conversation so far.
Handover with a summary
When a question needs a person, or the customer asks for one, your team takes over with a summary and the full conversation.
In your branding
Colours, name and tone of the chat window follow your brand.
How it runs
From the customer's question to your service team.
Channels and infrastructure are agreed per project.
Where customers ask
Your channels
The website, the app and the messaging channels agreed for your project.
- Website
- App
- Messaging channels
Answers
SupportAI
Answers from the content your team has approved, on infrastructure agreed per project.
Handover
Your service team
Receives the conversation with a summary whenever a person is needed.
Example topics
Questions customers ask every day.
For transport and service operators and other organisations that answer the public. Your team decides which topics SupportAI covers.
Service information
Routes, opening hours, timetable changes and accessibility.
“Is the service running as usual on the public holiday?”
Bookings
Booking options, pick-up points and changes to a booking.
“How do I book a car for an airport pick-up?”
Lost & found
Reporting an item and following up on it.
“I left my phone in a taxi last night. What should I do?”
Cards & accounts
Travel cards, customer accounts, top-ups and refunds.
“How do I top up my travel card?”
Business customers
Corporate accounts, group bookings and staff transport.
“How do we arrange daily transport for our staff?”
Complaints & feedback
Each case reaches the right team, with the conversation attached.
“I would like to give feedback about my driver today.”
Control and operation
Your team stays in control.
SupportAI works inside the rules your organisation sets.
Your team approves the content
SupportAI answers from the content your team has released, and each answer names its source.
Your team sets the handover rules
When a conversation goes to a person, and to which team.
Your team decides where it runs
The infrastructure is agreed per project.
Architecture and operating documentation
Available on request for your technical and procurement review.
Pilot path
From a first call to an annual licence.
SupportAI works next to your call centre and service team: it answers routine questions at any hour and passes the rest on with the conversation attached.
01
45 minutes
Introductory call
We go through your customer topics, your channels and what your review requires.
02
One topic
Pilot
One topic, for example lost property or booking questions, on the channels you choose. Scope and success criteria are agreed up front.
03
Quoted per project
Annual licence
Quoted per project, once scope and channels are clear.
Contact
Arrange an introductory call.
You speak directly with the person who leads the project. Architecture and operating documentation is available on request.
Hakob Chobanyan
Founder & Lead Architect · Grundlabs
Schwerte, Germany
- Phone
- +49 176 29115186
- hakob@molnx.cloud