Terms of Service
These Terms of Service govern the use of the Molnx cloud platform operated by Hakob Chobanyan (sole proprietor), trading as Grundlabs. The German version of these Terms is legally binding; this English version is provided for convenience only.
1. Scope and Provider
These Terms apply to all contracts between Hakob Chobanyan (sole proprietor), trading as Grundlabs ([address to be added]), and customers for services provided under the Molnx brand (hereinafter "Provider" and "Customer"). Deviating terms from the Customer apply only with the Provider's written consent.
2. Contract Formation
A contract is concluded when the Customer registers an account, accepts these Terms, and the Provider activates the account. The Provider may refuse registration at its discretion. For consumers, the Provider confirms the contract in text form after registration.
3. Services
The Provider offers cloud infrastructure services (compute, storage, networking, DNS, email, and adjacent services) as described on molnx.cloud and molnx.de. Service specifications and resource limits are those published at the time of order. The Provider reserves the right to evolve the service offering; material reductions require 30 days' advance notice.
4. Prices, Billing, Payment
Prices are in EUR and exclusive of value-added tax (19% USt) unless explicitly stated otherwise. The 19% USt is added to invoices for customers in Germany and for EU consumers. For EU business customers with a valid VAT identification number (verified via VIES), the reverse-charge procedure applies pursuant to Art. 196 of the VAT Directive. Non-EU customers are invoiced net (export). Services are metered hourly and invoiced monthly in arrears. Payment is due within 14 days of invoice date via the payment method on file (card or SEPA direct debit). Late payment triggers statutory default interest and may result in service suspension after 10 days' notice. Starter credit of EUR 30 per account (EUR 10 on signup + EUR 20 on payment-method attachment) is valid for 90 days and non-transferable.
5. Customer Obligations
The Customer is responsible for all activity on its account and for safeguarding credentials. The Customer shall not: (a) use the services to transmit or store illegal content, malware, or material infringing third-party rights; (b) send unsolicited commercial communications (spam); (c) conduct denial-of-service attacks, port-scanning, or other network abuse; (d) mine cryptocurrencies without prior written authorization from the Provider; (e) violate the Acceptable Use Policy published at molnx.cloud/aup. The Customer is responsible for complying with data-protection law for any personal data it processes on the services, including concluding a data processing agreement (Art. 28 GDPR) with the Provider where required.
6. Availability and Support
The Provider targets 99.5% monthly availability for compute, storage, and network services. Scheduled maintenance is announced at least 48 hours in advance and does not count toward availability. Emergency maintenance is carried out best-effort. Support is provided via email (support@molnx.cloud) during business hours (09:00-18:00 CET, Mon-Fri). Response-time targets depend on the plan.
7. Liability
The Provider is liable without limitation for damages caused by intent or gross negligence, for injury to life, body, or health, and under the German Product Liability Act. For damages caused by ordinary negligence, liability is limited to the foreseeable damage typical for this type of contract, and capped at the service fees paid by the Customer in the twelve months preceding the damaging event. The Provider is not liable for loss of data where such loss could have been avoided by the Customer maintaining its own backups. Customer remains responsible for data backup policies.
8. Term and Termination
Contracts run on a monthly basis and may be terminated by either party at the end of any calendar month in text form (email is sufficient). No minimum term applies. The Provider may terminate the contract with immediate effect for material breach, including violation of §5 of these Terms, non-payment after reminder, or misuse of the services. In such cases the Provider may preserve or delete Customer data at its discretion after 14 days. On termination the Customer may export its data via the self-service tools for 30 days; after that the Provider will delete or anonymize personal data in line with the Privacy Policy.
9. Data Processing
Where the Customer uses the services to process personal data on behalf of third parties, a data processing agreement pursuant to Art. 28 GDPR applies. The Provider's standard DPA is available at molnx.cloud/dpa and forms an integral part of this contract where applicable. Sub-processors used by the Provider are listed in the DPA.
10. Right of Withdrawal (Consumers)
Consumers (natural persons not acting for business purposes) have a 14-day right of withdrawal from the conclusion of the contract without giving reasons. Withdrawal must be declared in text form (email: legal@grundlabs.com). If the Customer expressly requests the service to begin before the end of the 14-day period, the Customer agrees that the right of withdrawal expires upon complete performance. If withdrawn before complete performance, the Customer owes a proportional fee for services used.
11. Changes to the Terms
The Provider may amend these Terms with 30 days' advance notice in text form. If the Customer objects within the notice period, the contract continues under the current Terms until the next regular termination date. Silence after the notice period is deemed consent, provided the Customer has been expressly informed of this consequence.
12. Final Provisions
These Terms and all contracts concluded under them are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction for disputes with merchants is [place of Provider's business — to be added]. For consumers the statutory place of jurisdiction applies. Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall not be affected.
Last updated: 2026-04-22. This is a draft pending review by a qualified German attorney before launch.